Description

To manage a knowledge base effectively, companies need to understand how it is actually being used. This service provides a powerful analytics dashboard with detailed insights: number of search queries, most popular materials, average time to find an answer, and number of failed searches. It also highlights “white spots” — areas with high demand but insufficient information. All data is presented visually through charts and graphs. Management gains an objective overview and can make fact-based decisions on how to develop and optimize the knowledge base.

Delivery format:
Interactive online dashboard accessible via browser. Supports exporting reports to Excel, PDF, or Google Sheets.