At InsightFind TD, our priority is to ensure that every client receives maximum value from our digital services. We dedicate significant effort to providing reliable, accurate, and effective solutions for information retrieval, knowledge base optimization, and analytics. Since our services are delivered digitally and accessible worldwide, there are no physical returns. However, we recognize the importance of transparency and trust, and therefore offer a clear refund policy that balances client protection with the nature of online services.

Refund Eligibility

Refunds may be granted under specific circumstances where the service has not been delivered as promised or where the client’s access to the product was restricted due to technical issues. Common cases include:

• Technical Failures – if a purchased service cannot be accessed or used because of ongoing technical errors that are proven to originate on our side and cannot be resolved within a reasonable timeframe.
• Duplicate Transactions – if an accidental duplicate payment was processed for the same product or subscription.
• Service Non-Delivery – if a service requiring delivery of a digital product (such as a report, audit, or dashboard setup) was not completed within the agreed timeline.

In such cases, clients may be eligible for a full or partial refund, depending on the scope of the issue.

Non-Refundable Cases

Due to the nature of digital services, there are situations where refunds cannot be issued. These include:

• Change of Mind – after gaining access to the service or platform, a simple change of mind is not considered a valid reason for a refund.
• Extensive Use – if a substantial portion of the service has already been accessed, consumed, or customized, refunds are not available.
• Preference-Based Dissatisfaction – if the service functions as described, but does not meet personal taste, style, or expectations not related to performance.
• Third-Party Issues – interruptions caused by factors beyond our control (such as client-side network issues, local restrictions, or third-party software conflicts).

Refund Process and Timeline

When a refund request is approved, the amount will be credited back to the original payment method. The exact time frame depends on the payment processor or financial institution, but in most cases refunds are processed within 7–10 business days.

Service-Specific Considerations

Certain services, such as custom research reports, knowledge audits, or personalized recommendations, involve significant preparation, analysis, and resource allocation. For these cases, partial refunds may be considered if work has already begun but was not completed in full. Subscriptions to ongoing services, such as dashboards or indexing systems, may be refunded on a pro-rata basis, depending on the unused portion of the subscription period.

Commitment to Clients

Our refund policy is designed not only as a safeguard but also as a guarantee of professionalism and fairness. By purchasing our services, clients can be confident that they will receive what is described, that any technical issues will be resolved promptly, and that cases of non-delivery or duplicate payments will always be addressed responsibly.